FAQs

Do you ship overseas?
YES, we do offer overseas postage on most of our items.
Please send us a message if there is a particular item you are looking for.
 
Processing Time
Our turn around is 5-10 working days from when your order is placed.
Please see Shipping Policy on estimated delivery times.
 
Urgent Orders!
To receive your orders faster, please choose the express shipping option.
Pick up from our location in Raby is also available to receive your orders faster (within 2-5 business days turn around).

How to Apply Vinyl Decal Labels
1. Clean the item you are applying the vinyl decal label by wiping it with alcohol wipes and drying it properly.
2. Use a squeege or credit card to run over the vinyl decal label to ensure that the label is completely stuck to the clear transfer tape.
3. Slowly peel the backing from the label ensuring the decal label is all stuck to the transfer tape.
4. Place the label to the item in the correct position and rub it down with your fingers or squeege or credit card with pressure to ensure all parts of the vinyl decal label is on the item properly. 
5. Then slowly peel the clear transfer tape off the item, leaving just the decal label on there and you’re all done!
(Please make sure you use proper care when cleaning your items with vinyl decal such as hand washing only, do not soak and do not use dishwasher)

Removing Vinyl Decal Labels

Our vinyl decals can usually be removed if you chose to do so by picking at the edges until it lifts, although it may be more difficult if the label has been on the item for a while. If you do remove the label, you won’t be able to reapply it as it will stretch and/or rip. We recommend using methylated spirits or eucalyptus oil to remove any sticky residue left by the vinyl decal label. 

Iron On Application
1. Place iron on decal on the garment with the sticky side facing down.
2. Cover iron on decal with backing paper.
3. Set your Iron with no steam and firmly press on decal for 10-15 seconds.
4. Once the decal has cooled down, gently peel off the transfer tape ensuring decal is stuck on the garment.
5. Repeat step 3-4 if needed.
6. Wait 24 hours to cure before washing your garment.

7. Follow Laundry Tips below.

Laundry Tips
Your garment is personalised using high quality Heat Transfer Vinyl.
Please read and follow the instructions below to help you care for your garment.
1. Wash and dry inside out.
2. Choose cold or warm temperature settings only.
3. Use mild detergent, not bleach and no fabric softener.
4. Do not tumble dry.

5. Do not iron directly on the design or it will get damaged.

Doormat Care Instructions
- We recommend using our coir doormats in covered areas.
- Keep your mat away from regular and direct rain. If it gets wet, please hang dry immediately to avoid staining. Saturation may cause the natural tannins of the fibres to change colour.
- To clean, simply give your doormat a good shake or vacuum.

- Initial shedding may occur but will quickly diminish.

Drink ware Care Instructions

Hand wash in warm or cold water only. Do not soak. Not dishwasher safe.  

Any Other Questions?
You can contact us through our contact page or email us on info@ceehjaycreations.com and we will be happy to assist you.